Terms & Conditions

Terms & Conditions

1. General

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. It does not require any physical or digital signature.

By accessing or using our website, you agree to be bound by these Terms & Conditions along with our Privacy Policy.

  • “Sanjivani Wellness”, “we”, “our”, or “us” refers to the business owned by Jyoti Prabha.
  • “User”, “you”, or “your” refers to any person accessing the platform.

We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

2. Business Information

  • Trade Name: Sanjivani Wellness
  • Business Type: Proprietorship

Registered Address:
Ground Floor, G-5
Plot No. 7B, Anand Industrial Estate
Mohan Nagar
Ghaziabad, Uttar Pradesh – 201007

3. Services

Sanjivani Wellness operates an e-commerce platform offering ayurvedic, herbal, and wellness products.

We aim to provide quality products for health and personal care. However:

  • Product descriptions may change
  • Pricing may change
  • Availability may change

All changes can occur without prior notice.

4. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the platform under parental/guardian supervision
  • You are legally capable of entering into a contract under Indian law

5. User Account & Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain confidentiality of your login credentials
  • Be responsible for all activities under your account

You must NOT:

  • Provide false or misleading information
  • Misuse the website
  • Engage in illegal, harmful, or abusive activities

6. Orders & Transactions

  • All orders are subject to availability and acceptance
  • Placing an order constitutes a commitment to purchase
  • We reserve the right to cancel any order at our discretion

7. Pricing & Payments

  • All prices are listed in INR (₹)
  • Payment methods include:
    • UPI
    • Debit/Credit Cards
    • Net Banking
    • Wallets
  • GST will be applied as per applicable laws
  • We are not responsible for delays caused by banks or payment gateways

8. Shipping & Delivery

  • Orders are processed within standard timelines
  • Delivery timelines depend on your location
  • Partial shipments may occur if products are available at different times

We are not liable for delays caused by:

  • Natural disasters
  • Logistics issues
  • Events beyond our control (Force Majeure)

9. Return, Cancellation & Refund Policy

Cancellation

Orders can be cancelled before dispatch via your account or by contacting support.

Return

  • Returns are allowed within 15 days of delivery
  • Product must be unused and in original packaging

Refund

  • Refunds are initiated after product inspection
  • Processed within 5–7 business days

10. Product Disclaimer

  • Products are intended for general wellness purposes only
  • Not a substitute for medical advice
  • Results may vary

Consult a qualified healthcare professional before use.

© 11. Intellectual Property

All website content including text, images, branding, and logos are the property of Sanjivani Wellness. Unauthorized use is strictly prohibited.

12. Limitation of Liability

  • Indirect or consequential damages
  • Product misuse or allergic reactions
  • Website interruptions or technical issues

All services are provided on an “as-is” basis without warranties.

13. Suspension & Termination

  • Suspend or terminate user accounts
  • Restrict access without notice for violations

14. Dispute Resolution & Jurisdiction

  • Disputes will first be resolved amicably
  • If unresolved, arbitration will apply under Indian law

Jurisdiction: Ghaziabad, Uttar Pradesh

15. Contact Information

Sanjivani Wellness

Ground Floor, G-5, Plot No. 7B
Anand Industrial Estate, Mohan Nagar
Ghaziabad, Uttar Pradesh – 201007

Email: Sanjivaniwellness25@gmail.com
Phone: +91-9910037532